Return and claims policy

The following applies before returning goods:

• The customer must contact a representative at OEM Electronics.
• Goods may only be returned after our approval and after receiving an RMA return document, which will be emailed to the customer by OEM Electronics.
• The return document must be included with the returned goods.
• Returns to OEM Electronics must be made no later than 10 working days after receiving the return document.

In the event of a product deviation, the following applies:

• The deviation must clearly describe what does not comply with the specification.
• The following information must be provided: article number, description, quantity, order number, invoice number, customer fault report, request for credit or replacement product, and if possible the batch number.
• When a defective product is returned, OEM Electronics will inspect and assess the product for further handling.
• If the claim is approved and a replacement is requested, the material will either be credited or a replacement product will be sent.

If the deviation is caused by the customer, the following applies:

• Standard products that are part of the regular assortment will be credited after inspection at the invoiced price minus 30%, provided that the product is fault-free and returned in unopened original packaging.
• Procurement items (special/custom-specific/short shelf life) are not accepted for return.
• Freight costs are paid by the customer.